Return Policy

At Kirsche Capital, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

General Terms & Conditions

Eligibility: Exchanges are accepted within 7 days of delivery for online purchases.
Condition: Items must be in their original, unworn condition with all tags intact and original packaging.
Exclusions: Items purchased during a sale or at a discounted price are not eligible for returns or exchanges.
Damaged or Incorrect Items: In the event of receiving a damaged or incorrect item, we offer a full refund processed within 7–10 working days to your original payment method.

OPTION 01: Return via Courier

To return an item via courier, please follow these steps to ensure a smooth process:

Prepare the Package: Ensure the garment is properly sealed to prevent damage during transit.
Include Details: Place a note inside the package with your Name, Contact Number, and Order Number.
Address the Package:

Kirsche Capital Online 6 R. A. De Mel Mawatha, Colombo 00400 📞 0702370123

Processing & Credits:

Once received and cleared by our quality inspection, the amount will be issued as Store Credits within 7 working days.
Store Credits have no expiry date and are valid for online purchases only.
If you prefer an exchange, the replacement item will be dispatched once your return is approved.

Courier Fees:

Pickup Service: We can arrange a pickup via our courier partner. A return courier charge of Rs. 400–500 will apply, payable at the time of pickup. To request this, please contact us via WhatsApp at 0702370123.
Independent Shipping: You may use your own courier service; however, Kirsche Capital cannot take responsibility for packages sent independently.

OPTION 02: Return via Retail Outlet

For your convenience, you may return or exchange items at our physical store.

Visit Us: Drop by our store at 6 R. A. De Mel Mawatha, Colombo 00400.
Form & Inspection: Fill out the returns form at the counter. Items must be dropped off within 14 days of purchase.
In-Store Exchange: Exchanges are permitted for the actual price paid for the product (excluding discounts).
Store Credits: If an exchange is not made immediately, the amount will be credited to your account as store credits within 7 working days.

Quality Assurance

Please note that if a returned item fails our quality inspection (is not in resalable condition or shows signs of wear), it will be sent back to the customer. The entire return/exchange process may take 7–14 working days.